In the enterprise self-management mode, if the administrator user name is lost, you need to go to the opening branch to inquire.If the user name of the operator is lost, the administrator only needs to log in and query in "Customer Service-Enterprise Internal Maintenance-Operator Maintenance". Can. In the bank custody mode, if the user name of the operator is lost, you need to go to the opening bank for inquiry.

Under the enterprise self-management mode, if the administrator password is lost, you need to go to the opening branch to inquire.If the operator password is lost, the administrator only needs to select "Lost" in "Customer Service-Enterprise Internal Maintenance-Operator Maintenance" after logging in.Password operator and click "Reset Password".

In the bank custody mode, if the operator's password is lost, he has to go to the opening bank to apply for resetting the password.

OK. As long as you have opened a telephone bank, you can log in through the quick inquiry area.

Enter the login page of corporate online banking, click the quick query area, and select "Corporate Account Query". Security controls are downloaded for the first login.Enter your account number and telephone banking password to inquire.

Intra-bank transfer should be selected, when the remittance fee is selected as "SHA".Our bank will deduct the equivalent amount of USD5 from the remittance account of your company as the remittance service charge.When the remittance fee is selected as "BEN",Our bank will deduct the equivalent of USD5 from the amount remitted as the remittance fee.

They can choose two ways of domestic inter-bank remittance and overseas remittance.However, not all remittances from domestic banks can choose domestic inter-bank remittance channels.This depends on whether the remitting bank has joined the domestic foreign currency clearing.Only banks that join one of the clearing methods can choose to transfer through domestic channels.

First of all, please confirm whether the SWIFT number provided by the payee is correct (you can consult the bank).Please contact the opening bank and submit the remittance application through the counter.For the remitting bank without SWIFT number, the remittance application can only be submitted through the counter.

SWIFT number rules: First of all, there are only two kinds of SWIFT numbers: 8-digit and 11-digit. The 8-digit SWIFT number is generally the SWIFT number of the head office of the bank.The last three digits are the number of each branch.

The structure of the SWIFT number is illustrated by BKCHCNBJ (the head office of the Bank of China): the first four digits are the code of the bank.The fifth and sixth digits are the codes of the country or region where the head office of the bank is located.The seventh and eighth digits are the code of the city or region where the head office of the bank is located.

Due to the high forward risk, we do not support online banking to apply for foreign exchange trading at present. If necessary, you can contact the opening branch directly.Discuss the relevant details, depending on the amount and circumstances.

There is no minimum amount limit for foreign exchange trading.

The time for our bank to accept foreign exchange trading is from 9:00 to 16:00, and we do not promise to accept the transaction application submitted after 16:00 on the same day.It will be postponed to the next working day, and foreign exchange transactions will not be allowed on national statutory holidays.

This transaction is found in "Offshore Business-Foreign Exchange Trading-Foreign Exchange Trading Modification".Click to enter, modify the relevant elements and submit, the wrong transaction application will be deleted, and the new application will form a new transaction serial number.The reviewer can log in again for review. Or The transaction is found in Transaction Authorization-Entry Transaction Maintenance.After that, you can choose to delete the application for foreign exchange trading, or click to modify and resubmit it.The wrong transaction application will be deleted, and a new transaction serial number will be formed for the new application. The reviewer can log in again for review.

Outward remittance business can be initiated only when the transaction status is Effective by Bank or Deducted by BankFor renewal application, if the transaction status is "bank processing", please contact our bank immediately to apply for cancellation of remittance.

After The transaction is found in Transaction Authorization-Entry Transaction Maintenance, you can select to delete the application.Or click to enter, modify and resubmit, and the wrong transaction application will be deleted.The new application will form a new transaction serial number, and the reviewer can log in again for review.

Please check the status of this transaction in the "Inquiry Center-Remittance Inquiry" immediately. If it is "Bank Processing",Please contact our bank immediately to apply for cancellation. When the transaction status is "Bank has taken effect", the transaction has been completed.Cannot be undone. It is suggested that you contact the payee in time to explain the situation and seek solutions.

The functions of message inquiry and printing will be provided on the online banking for the overseas remittance of counter delivery and online banking application.Query and print in "Query Center-Remittance Query-Outbound Remittance Query".However, it can only be generated after the transaction status is changed to "bank has deducted" and reported by the message center of our bank.Therefore, when the customer cannot query the message, it is possible that the message has not been generated. Please wait for a while before querying.

Receipts are provided, which can be queried and printed in "Query Center-Electronic Bill-Receipt Query".For a very small number of manually processed transactions, the receipt cannot be found at the online banking end. Please contact the opening branch in time.

This is due to the interface settings. The horizontal width of the statement is wider due to the content. As long as the word document is opened after downloading,Change the orientation from portrait to landscape in "File-Page Setup-Page Margin", and it can be displayed normally after confirmation.

After logging in, the reviewer will see "You have pending instructions" in the "New Message" on the left side of the page.Click this link to enter the list of transactions to be reviewed.Alternatively, enter the list of transactions to be reviewed from "Transaction Authorization-Authorized Personnel Review Authorization".

This is because the transaction authorization mode you set conflicts with all your current operators.That Is, if the authorization mode you set is "Entry + Review + Authorization" and you have only two operators.They have entry permission and review permission respectively, but no operator with authorization permission.At this point, you can change the authorization mode to be consistent with your existing operator privileges;Or add an operator sufficient to complete the transaction according to the existing authorization mode.

In the enterprise asset management mode (the enterprise has an administrator), modify in "Customer Service-Enterprise Internal Maintenance-Modify Enterprise Information"Contact person and contact number information. Other information in the modified enterprise information may not be filled in.

In the bank custody mode, you need to go to the counter to apply for change.

One month before the expiration of your certificate, our bank will inform you that the certificate is about to expire on the new message platform or Wechat on the left side of the page.If the certificate renewal fails, you need to go to the counter to apply for renewal. Please renew the certificate as soon as possible.In order to avoid affecting your online banking inquiry and transfer, once the certificate expires, you need to go to the bank to update the certificate before resuming use.